Refund Policy
Business-to-business · Research use only (RUO)
Important Research Notice
Not for human consumption. This product is sold exclusively for research and educational purposes. It is not intended to diagnose, treat, cure, or prevent any disease.
All clinical trial data and research findings presented on this page are sourced from peer-reviewed journals and official publications. They are provided for educational reference only and should not be interpreted as medical advice or product claims.
By purchasing this product, you confirm that you are a qualified researcher and will use it in accordance with all applicable laws and regulations.
1. Overview
This Refund Policy applies exclusively to purchases made under a Business-to-Business (B2B) Research Use Only (RUO) agreement with Caliber Labs.
All products are analytical-grade reference standards strictly intended for qualified research institutions, laboratories, and professional investigators. They are not intended for personal, household, or consumer use.
2. Return eligibility (30-day window)
Returns may be requested within 30 days of delivery.
To initiate a return, the buyer must contact us via the Contact page (or email support@caliberlabs.co) for approval prior to shipping any item back.
Items returned without prior authorization will not be accepted.
3. Damaged, defective, or incorrect items
All orders should be inspected upon delivery.
If an item is damaged, defective, or incorrect, the buyer must notify us promptly so the issue can be reviewed under RUO supply conditions.
Approved resolutions may include replacement or refund at Caliber Labs' discretion.
4. Exchanges
Direct exchanges are not offered.
Where a return is approved, a refund may be issued, and the buyer may place a new order separately if needed.
5. Refunds
Approved refunds are processed back to the original payment method within 3 business days of approval.
Additional processing time may be required by financial institutions.
Due to the nature of Research Use Only materials, opened or used items are not eligible for return.
Refund eligibility is limited to:
- Verified shipping damage
- Fulfillment errors
- Confirmed manufacturing defects
All refund decisions are subject to compliance review under RUO guidelines.
6. Return approval requirement
All returns must be pre-approved.
Caliber Labs reserves the right to:
- Approve or deny return requests
- Require additional verification before processing refunds
- Reject unauthorized shipments
7. Return address
Authorized return shipping instructions, including the return address, will be provided in writing when your return request is approved. Do not ship items until you receive authorization from Caliber Labs.
8. Delayed refunds
If more than 15 business days have passed since return approval and no refund is received, the buyer may contact us for review.